Loader

Frequently asked questions

Do you have a question? we have the answer! check out our FAQ.

GENERAL QUESTIONS

1. How do our clothes fit?

Our clothes are made in Portugal and perfectly respect European size standards. You can check the size charts of our main models.

2. Why aren’t all our clothes made with organic cotton?

Because some special fabrics are not available with this standard. But if you have been following us for a long time, you may have noticed that traditional cotton is a minority at Bask in the sun, 20 to 25%, not more. And this number will continue to decrease because we made our own fabrics with certified organic cotton more and more.

3. How do we fix prices?

At the fairest, remunerating every person working with us: from the designer who designs the clothes to the artist who draws the print, including our suppliers, manufacturers and resellers. Our clothes are made in the best manufactures in Portugal, with high quality fabrics, dyed without harmful chemicals (guaranteed by the Oeko-Tex 100 standard). The cost is of course more expensive, but we do not put our workers’ lives in danger in far manufactures. And it is way better!

4. What to do with clothes when i do not wear them anymore?

Don’t throw them away ! Give them to your friends, charitable organizations or put them at a collect point.

5. Is it better to buy online or in shops?

We have selected nealry 150 resellers in France, Spain, Belgium, the Netherlands and in Japan (see list of points of sale). Go see them, you will be able to try the clothes and get pieces of advice to choose the size that best fits you. If there is no shop nearby, meet us on our eshop!

6. Is there a flagship sotre in the bask country?

Not for the moment. Soon. Maybe one day…

7. The model I am looking for is out of stock. Are you going to produce it again?

To find out, do not hesitate to leave your contact details in the form that appears when the product is sold out. We will send you a message when the product will be available.

But do not hesitate to type « Bask in the sun + style name » in search engines to check the eshops of our resellers.

ONLINE SHOPPING

8. How to pay?

In Euros, with credit card or with a Paypal account.

9. In which countries do you deliver?

Everywhere in the world ! Even in Papua…

10. How much does the delivery cost?

It depends on the destination and box weight. But to give you an idea : from 6€ for France, 12€ for Europa and more expensive for the rest of the world. Our orders are sent with Colissimo in France, Seur in Spain and DHL in other countries. We can provide you the tracking number to follow your order on demand.

11. What is the delivery period?

Orders are processed within the same day when completed before 4pm (Paris time), except during week-ends. They are delivered 2 to 4 days later in France.

12. I am not sure about the size nor about my choice. May I order several models to try?

You are free to do so but it is a bit in contradiction with our ecological engagements. The round trips just to try the clothes are very bad for our carbon footprint… If you are not sure, go buy in shops, where you can try the clothes before buying.

13. What are the return conditions?

Respecting the legal period of 14 days, please return your order, notifying your order reference to:

2L LOGISTIQUE
retour Bask in the Sun
Centre Européen de Fret
1, rue d’Etxezahar
BP 60050
64990 Mouguerre
France

Please indicate if you want an exchange, a credit note or a refund.

Return fees are at the buyer’s charge.

14. What is the refund period?

Refund is made within 2 weeks following the receipt of the returned box, by bank transfer. Thank you to provide your banking informations by email.

You’ve got more questions? Just write us

SUBSCRIBE TO OUR NEWSLETTER

to receive exclusive information and benefit from free delivery in France for your first order